Why my business need RPA
use of software with artificial intelligence and machine learning capabilities to handle high volume repetitive task that previously require human to perform some of these are to address
queries , making calculation , maintaining certain records and performing transactions
the working of rpa include three crucial phases
1) the planning phase that typically involves gathering the processes to be automated, identifying the test object and finalizing the implementation approach
2) the development phase includes the creation of automation workflows as per the agreed plan
3)the development and the testing phase as its crucial phase as it insures a bug free product
3.) support and maintenance phase this insures that the product is continuously updated with smooth deployment across the user banks
to meet the objective of rpa tools are used . these tools are software applications that can configure tasks and automate them some of the examples are – blue prism , uipath etc
today all the businesses need rpa because
1) it ensures error free output leading to reduce operational risks giving customer satisfaction
2) in the area of delivery the rpa can help decrease the average handling time and this enhances the customer experience and ensures 24/7 business continuity
3) with respect to cost according to NASSCOM domestic business can reduce the cost upto 65%
4)its other advantage is that it reduces the training cost
5)minimal usage of it resources
6)easier software migration
today many domains like banking and finance , IT integration processes , human resources , insurance agencies , marketing and sales and customer relationship management use rpa
thes use of rpa has increase readily since 2016 resulting in positive outputs to the businesses
according to mckinsey research knowledge in work automation could have an economic impact in the economy of 5-7 trillion dollars by 2025
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